Terms & Conditions

You can access a full set of my terms and conditions here, but in case you want the TL; DR (too long; didn’t read) version, here are the key things you need to know:

  • You can’t get something written by this copywriter without being involved in the process. You’ll need to set aside some time to offer feedback and comments, whether you’ve asked for a blog, a profile or a whole website.
  • Unless agreed otherwise, all projects are paid 100% in advance. This secures the dates and deadlines we’ve agreed and makes sure I can start your project on time.
  • Where a project is not due to start immediately, a non-refundable deposit (normally 50%) will be required to secure my availability. Should your project timelines move, I’ll do my best to accommodate any changes, but that may not always be possible.
  • The brief is the brief. Once agreed, that’s what I’ll be working to. You are, of course, entitled to change your mind about what you need part way through a project. You just need to know that, if you do, it will likely cost you more as a result.
  • Once I’ve sent a draft over to you, you have got 7 days to provide feedback. I’m flexible on the method you use (email, tracked changes, voice notes) but if I get nothing back, I’ll work on the basis you’re supremely happy and move on. That said, I know how busy your life can get so if, as an exception, you need longer to review something, let me know in advance and we can agree a schedule that works for both of us.
  • Most of the time, I write the copy. Occasionally, I’ll subcontract it out to another copywriter. Any copywriter I work with is bound by confidentiality and non-compete terms, so:
    • They won’t go shouting about anything they’re working on for you (unless you’ve given permission for them to do so)
    • I’ll still oversee your project and ensure any work meets the quality you expect from Katie Jo Copywriting
    • If you find you’d prefer a long-term relationship with them instead in the future, please let me know so we can chat it through and agree any relevant terms.
  • Katie Jo Copywriting is part of Dolphin HR Ltd. Any invoices are payable to Dolphin HR.
  • All quotes are valid for 30 days from the date of issue. If you need a bit longer to review your requirements and budgets, please ask for new quote in case costs have changed in the meantime.
  • If you purchase a product and then change your mind, I’ll provide you with copies of any of the written work already completed. Refunds are typically not provided.  If you believe a refund is due, please email me (hello@KatieJoCopywriting.co.uk).
  • When you purchase a digital product, no refunds will be due, unless you sign up to a course which has not yet started and where you have received none of the course content.
  • When you use Katie Jo Copywriting, you automatically agree you’re happy to be referenced in my portfolio and as part of any marketing materials/in any social media activity.